BRAC Microfinance Sierra Leone Limited is the largest Microfinance organization in Sierra Leone, with a mission to responsibly provide a range of financial services to people at the bottom of the pyramid. We particularly focus on women living in poverty in rural and hard-to-reach areas to create self-employment opportunities, build financial resilience, and harness women’s entrepreneurial spirit by empowering them economically.

BRAC Microfinance (SL) Limited is seeking applications from competent, dynamic, and self-motivated individuals to fill the following position.

Position: Deputy Manager, Digital Transformation

Number of Positions: One(1)

Job Location: BRAC Microfinance (SL) Limited Country Office

 MAIN JOB RESPONSIBILITIES:

• Drive the implementation of BMSLL digital strategies and action plans to increase outreach, deliver a superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for BMSLL customers.
• Conduct market assessments and periodic review of existing DFS strategies and ensure the implementation of DFS and technology is contributing to the achievement of BMSLL business strategy. 
• Provide strategic input and thought leadership on the use of DFS to better meet the needs and improve the livelihoods of BMSLL existing and target customers, especially women and youth.
• Design, test, refine and implement digital financial solutions at BMSLL. Refine and improve BMSLL’s processes and products and enhance customer experience in using DFS.
• Implement Digital Field Application and other DFS project-specific pilots and scale up. Develop detailed project implementation plans and execute related activities including conducting customer needs analysis, business requirements gathering, reporting, and change management to maximize the impact of DFS projects on business and customers.               

                          Develop detailed functional requirements for DFS tools and applications and work with different                                                departments to adapt their existing processes and products accordingly

                           Monitor and track the progress of DFS projects to ensure project activities are achieved in an effective,                                       efficient, and timely manner. 

• Continuous training and handholding of BMSLL’s staff in defining and implementing the value proposition for DFS channels and products, piloting and scaling of DFS. 
• Document and share lessons learned from DFS project implementation within BMSLL teams and with the wider BI MF network of MFIs

                               Design and deliver client and staff digital training programs in collaboration with relevant BMSLL                                                           departments/functions. 

• Collaborate and manage key stakeholders, including third-party system vendors, to design and test new/refined digital solutions under a structured environment and with ready-to-use tools. 
• Implement digital-related policies, procedures, and standards in alignment with BMSLL digital strategies.

                             Work with marketing and communication teams to design effective marketing communication and                                               adoption and active usage of DFS.

• Cooperate with BI MF digital transformation, IT, operations, and other relevant teams in the implementation of BMSLL’s DFS strategies and action plans.

REQUIRED SKILLS/ COMPETENCIES:

• In-depth understanding of the key drivers in a digital product/emerging technology business.
• Insight into the way that digital transformation is affecting industry and knowledge of best practices.
• Experience in digital project management, including technological aspects that enabled you to develop skills in understanding business needs and transcribing them into functional specifications for digital tools.
• Strong written and verbal communication skills, and the ability to translate complex technological implementation language to non-technical people. Able to demonstrate effective analytical skills, an ability to translate raw information into actionable strategies and initiatives, as well as the ability to perform standard analyses such as performance analyses, competitor analyses, market analyses, etc.
• Excellent attention to detail and experience in managing multiple projects 
• Drive, flexibility, resilience and the ability to work under pressure 
• Fluency in English required (spoken, reading and written) 
• Familiarity and experience with microfinance preferred

SAFEGUARDING RESPONSIBILITIES:

• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Promote a safe work environment in all your dealings. 
• Avoid actions that may cause any form of harm, abuse, neglect, harassment, and exploitation of team members to achieve the program’s goals on safeguarding. 

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• Bachelor’s degree in a related field. Finance-related field, Economics, Statistics, Marketing/Sales, ICT, Engineering)
• Master’s degree will be an added advantage.
• At least Five (5) years of related experience working in financial inclusion, product development, digital finance, microfinance/micro-lending, technology for development, and/or payments platforms. 
• Substantial exposure to DFS implementation, with direct exposure to a wide range of strategic decision-making processes and as a result have become comfortable assessing business processes and requirements to inform the design and implementation of DFS projects.  
• Substantial exposure in conducting customer-centric research for DFS and using customer insights to drive DFS adoption, usage, and impact
• Substantial exposure in implementing digital field applications, mobile payments agent banking, and/or other DFS projects
• Experience in project management
• Experience working with MNOs, FinTech, financial institutions, and regulators is an added advantage

What We Offer

• Competitive salary with performance-based incentives.
• On-the-job training and continuous professional development.
• Supportive team culture that values integrity, community service, and excellence.
• Opportunity to make a real difference in people’s lives.

If you feel you are the right fit for the above-mentioned position, then we would like to speak with you. Follow the application instructions below;

Interested candidates can apply by sending their updated curriculum vitae with other documents to the Email Address Below: recruitment.sierraleone@brac.net  or hand-delivered to our Country office address: 13 Bath Street, Brookfields, off King Harman Road.

Only completed applications will be accepted, and shortlisted candidates will be contacted.

Application deadline: 20th August 2026

BRAC is committed to safeguarding children, young people, and vulnerable adults and expects all employees and volunteers to share this commitment. We believe every stakeholder and every member of the communities we work with has the right to be protected from all forms of harm, abuse, neglect, harassment, and exploitation – regardless of age, race, religion, gender, status as an individual with a disability or ethnic origin. Therefore, our process includes extensive reference and background checks, self-disclosure of prior issues regarding sexual or other misconduct and criminal records, and our values are a part of our Performance Management System.

BRAC is an equal opportunities employer.